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Tiers Tailored to Your Needs

You get access to all of Civic, and your cost is based solely on usage. Start free for 14 days or 10k credits, whichever comes first, then choose the credit bundle that fits your workload.

Builder

$25/month30,000 credits per month
  • Connect to 70+ apps
  • Top up credits as needed:
  • $10 / 15,000 credits
  • $50 / 100,000 credits
Get Started

Pro

$99/month100,000 credits per month
  • Connect to 70+ apps
  • Top up credits as needed:
  • $10 / 15,000 credits
  • $50 / 100,000 credits
Get started

Max

$199/month450,000 credits per month
  • Connect to 70+ apps
  • Top up credits as needed:
  • $10 / 15,000 credits
  • $50 / 100,000 credits
Get Started

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Consuming Credits

You can consume credits in two ways. Both draw from the same credit balance.

Civic Chat

Workflows executed interactively in the Civic interface. Includes full reasoning and orchestration cost.Best for:
  • Prototyping workflows quickly
  • Testing tools and integrations interactively
  • Iterating on multi-step logic without writing code

Your Own Tooling

Workflows triggered from your chatbot, IDE, or SDK. Credits measure only Civic orchestration—not your LLM costs.Best for:
  • Embedding Civic inside your application
  • Automating workflows programmatically
  • Controlling prompts, data access, or orchestration directly

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What’s Included in a Credit?

Credits measure end-to-end execution cost of a Civic workflow:
  • LLM compute for reasoning, planning, and content generation
  • Any tools or APIs you call (Slack, HubSpot, GitHub, Google Workspace, etc.)
  • Data handling, chaining steps, routing inputs/outputs
  • Any SDK-driven or IDE-driven execution that routes through Civic

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Typical Usage Examples

TaskCredits
Basic conversation (simple Q&A, no tools)~20-50
Checking your calendar~150
Writing and reviewing code~100-300
GitHub pull request review~200-400
Document search and summary~300-500
Complex multi-step task~500-1,000
What can 100,000 credits do?
  • 200-650 substantial tasks like calendar checks, code reviews, or document searches
  • 2,000-5,000 simple conversations for basic Q&A without tools
  • Daily professional use with a healthy mix of interactions throughout the month

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Managing Your Subscription

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How to Upgrade

  1. Log in to nexus.civic.com
  2. Click “Billing” in your account menu
  3. Select “Upgrade to Pro Plan”
  4. Complete the secure checkout with Stripe

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Purchasing Credit Top-Ups

  1. Go to your Billing page
  2. Click “Purchase Additional Credits”
  3. Buy a credit pack: 15,000 credits for $10
Top-up credits don’t roll over—they’re a one-time boost for your current billing period.

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Monthly Credit Reset

Your credits refresh on the 1st of each month. Unused credits don’t carry forward.

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Canceling

Go to Billing > “Manage Billing” in the Stripe portal. Your access continues until the end of your paid period.

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FAQ

Free Trial:
You get a 14-day free trial or 10,000 credits, whichever comes first, to see how Civic can transform your workflows. When your trial expires, your AI assistant will notify you. You can then upgrade for $25/month to continue using Civic.Paid Tier:
If you’re on our paid tier and you’ve used up all of your credits, your AI assistant will notify you. You can:
  • Top up your credits as many times as you like for $10 each time, or
  • Wait until your credits reset at the beginning of your next billing period
Max Plan:
If you need more credits than the amounts available on a Max plan, please contact bd@civic.com to discuss your custom options.Need help upgrading or purchasing top-ups? Check out the Managing Your Subscription section above for step-by-step instructions.Want to track your credit usage? Click your profile picture in the bottom left corner, then go to Settings > Activity.
No. Credits expire at the end of your billing cycle, including if you cancel.
We use Stripe and accept all major credit cards (Visa, Mastercard, American Express, Discover) and many regional payment methods.
You can manage your payment method via the Stripe billing portal:
  1. Go to nexus.civic.com
  2. Click on your account name in the bottom left corner
  3. Go to Settings > Billing
  4. Click “Manage Billing” to open the Stripe portal
  5. Under Payment methods, add a new card or remove an existing one
Changes take effect immediately for future charges.
All invoices are available via the Stripe billing portal:
  1. Go to nexus.civic.com
  2. Click on your account name in the bottom left corner
  3. Go to Settings > Billing
  4. Click “Manage Billing” to open the Stripe portal
  5. Under Invoice history, you can view and download all past invoices
Invoices are also automatically sent to your billing email address after each charge.
To see your current credit usage:
  1. Go to nexus.civic.com
  2. Click on your profile picture in the bottom left corner
  3. Go to Settings > Activity
This page shows your credit usage history and remaining balance for the current billing period.
We offer refunds on a case-by-case basis within 7 days of purchase. Contact us at bd@civic.com.
If you’re an admin, you can confirm which plan you’re on and manage your plan in the Billing page of Civic.
  1. Go to nexus.civic.com
  2. Click on your account name in the bottom left corner of the screen
  3. Go to Settings > Billing
If you can’t find this information in your account settings, please alert our support team immediately:
To add, change, or remove your Civic payment method:
  1. Click on your profile in the bottom left corner
  2. Go to Settings > Billing
  3. Click Manage Billing
  4. In the Stripe billing portal, you’ll be able to:
    • Add additional payment methods
    • Select a default payment method
    • Delete payment methods you no longer require
You must have at least one valid payment method on file if you’re on a paid plan.
If your Civic payment fails, the system will automatically retry the charge. Your account may be temporarily paused but will be reactivated as soon as a payment succeeds.Common reasons for payment failure:
  • Expired credit/debit card
  • Insufficient funds
  • Incorrect billing information
  • Processing errors
Steps to resolve:
  1. Go to Billing in your account menu
  2. Click “Manage Billing” to access the Stripe portal
  3. Check that your payment method details are current and accurate
  4. Ensure your card has sufficient funds and isn’t expired
  5. Try updating to a different payment method if available
  6. Clear your browser cache and cookies, then try again
If the issue persists, please reach out to our support team via:When contacting the team, please provide:
  1. Your account ID (found in your URL: https://nexus.civic.com/web/accounts/\*\*your-account-id\*\*)
  2. A detailed description of your issue
  3. The troubleshooting steps you’ve tried
  4. Screenshots or a screen recording if possible

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Need Help?

Questions? Get in touch at bd@civic.com